Volunteers’ Week is an opportunity to celebrate and say thank you to people across the UK who give their time, in many different ways and in a variety of roles, through volunteering.
Helen Bennett, Chief Executive Officer at Pilgrims Hospices, explains why volunteers are vital to the work of the local hospice charity.
Pilgrims Hospices are delighted to have welcomed back many of our much-valued volunteers following the peak of the COVID-19 pandemic. Over the past two years, our volunteers have returned to work with us in our wards, offices, shops, gardens, our community projects and fundraising initiatives.
Our volunteers are the backbone of the hospice and without their expertise, time and dedication gifted to us so generously, we would have been unable to provide the standard of care that we are proud to offer to the thousands of individuals we support each year.
For Volunteers’ Week, we reflect on the experiences of our volunteers during the last two years, and sincerely thank each of them for their flexibility, humility and kindness to ensure we continued to provide our services to those who most needed them.
Looking back on the last year, Pilgrims Hospices has been pleased with the introduction of some new volunteering opportunities and their success. Alongside our Ward Volunteers, providing direct care and assistance to our patients, we now work with Expert Volunteers bringing key skills such as counselling and bereavement services into our hospices. These roles have strengthened our services and have further improved the quality of care we give to those who need our help.
For Volunteers’ Week, we reflect on the experiences of our volunteers during the last two years, and sincerely thank each of them for their flexibility, humility and kindness to ensure we continued to provide our service to those who most needed them.
Helen Bennett, Chief Executive Officer at Pilgrims Hospices
In addition, as life returns closer to normal, our Retail teams have really brought Pilgrims Hospices back to the high street with a bang! Thanks to the wonderful donations we’ve received from the public, expertly sorted and sold by our Retail and online teams – Pilgrims Hospices has raised £4.5 million in sales to fund the critical work we do.
We are also very much looking forward to welcoming back our psychosocial and wellbeing volunteers, including those in complementary therapy, spiritual care and those who support our Therapy Centre programmes.
This year, our Thank You events for both our volunteers and staff return at each of our hospice sites. We look forward to seeing everyone there as a thank you for their unwavering support, dedication and commitment.
Volunteers’ Week is a chance to say thank you for the fantastic contribution millions of volunteers make across the UK. It takes place 1-7 June every year and is an opportunity to celebrate volunteering in all its diversity.
We’re accredited by REVAMP, a quality mark for Volunteer Involving Organisations developed by Stronger Kent Communities, a leading provider of support for the voluntary sector in Kent.
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
16th September 2021
Hospice at Home: “The hidden gem of hospice care”
Pilgrims Hospices offer a wide range of support to people across east Kent who are living with life-limiting conditions – on its wards and in its Therapy Centres in Ashford, Canterbury and Thanet, and also out in the local community within peoples’ own homes.
One such service is Hospice at Home; working with those considered to be within the last 72 hours of life, this vital team of Senior Healthcare Assistants (SHCAs) support families through the dying process at an incredibly difficult and important moment. Between them, they travel across the whole of east Kent to offer their skills and support. They work in shifts from 07:30-21:00, always in pairs.
Mandy Hilden, Hospice at Home Team Leader
The Hospice at Home service began in 2009 and is a small team of seven: Mandy Hilden (Team Leader), Becky Baldwin, Sharon Beal, Daniel Brown, Tracy Fullarton, Sharron Hill and Rachel Kendall-Jones.
Referrals to the service are made via GPs, Pilgrims’ multidisciplinary team, a hospital palliative care team or district nurse, and the Hospice at Home team aim to respond within four hours.
If a patient wants to be discharged from hospice or hospital care to die at home, the team help to make this possible; 24-hour care at home is not available, but the team can visit a couple of times a day to provide support and personal care.
Duties are numerous and varied, and no two days are the same.
The team said:
“We help with personal care and offer emotional support to families and carers. We’re not time-restricted like some care providers are, so it’s nice to be able to give people our full, undivided attention for as long as they need it.
“We have a good relationship with district nursing teams, who we contact if a patient needs medicines administering. We also report any changes in a patients’ condition to them and the palliative specialist nurses, so that their care is joined up and tailored to them.
“Although we can’t offer overnight sits, we can refer to organisations that do so families are able to rest and catch up on some sleep.
“Hospice at Home is the hidden gem of Pilgrims’ care. There’s often an assumption that we only offer inpatient units on the ward, but there’s so much more. It’s such a rewarding role, and it’s a real privilege to be allowed into peoples’ homes at a very difficult time. We’re not there to take over, just to support; you can see the pressure taken off family members when we arrive. It’s lovely to go home knowing you’ve done a good job.
“It can be an emotionally and physically challenging role, but we also have an overwhelming feeling of pride and reward in what we do. It’s a real privilege to be able to support patients and families at an extremely personal time.”
It’s such a rewarding role, and it’s a real privilege to be allowed into peoples’ homes at a very difficult time. We’re not there to take over, just to support; you can see the pressure taken off family members when we arrive. It’s lovely to go home knowing you’ve done a good job.
Hospice at Home team
Hospice at Home has continued to be a much-needed and appreciated service during COVID-19. Early on in the pandemic, no visitors were allowed in the hospice buildings; as people were advised to stay home, more were able to care for loved ones there. This meant that many patients chose to be at home with loved ones at the end of their lives. The team was also deployed to the hospice wards and wider community, supporting where needed, especially at the height of the second wave over Christmas 2020.
The team holistically accompanies patients in their journeys – from identifying when they’re nearing the end of life, providing last offices for loved ones, and caring for the family afterwards.
They continued:
“Most SHCA skills are transferable to other roles, particularly when working on the hospice wards, which we have often covered as a team. During the pandemic, we’ve regularly supported our colleagues at this very challenging time.
“Our team became trainers for local nursing and residential homes, showing staff how to ‘don and doff’ PPE correctly. We also assisted a nursing home that was in crisis when their staff and residents all contracted COVID.”
The team’s compassion and commitment is reflected in feedback from families they have supported:
“The carers who came twice a day were amazing, they helped wash my dad, used his favourite body spray, combed his hair. He looked so much more himself and comfortable afterwards, with dignity.”
“The support I received caring for my sister was unbelievable, the team were amazing with everything. I felt like I had gained two more special sisters during this difficult time.”
“They looked after my father daily, looking after his personal needs. They were and are amazing. As soon as they started with us, their confidence and manner calmed us all down. A ray of light in a very bleak time.”
Kate White, Head of Nursing at Pilgrims, said: “Hospice at Home offer an invaluable service to those wishing to die at home by attending their home to give expert personal care in the last few days of life. They are able to take the time to support the patient and their loved ones at a most difficult time, with compassion and dedication. I receive numerous compliments from family members who’ve been so grateful and relieved for their input, as it means the patient’s wish to die at home is fulfilled. The team is vital to our overall hospice service, giving people choice and an alternative to inpatient care.”
Main image, L-R: Rachel Kendall-Jones, Sharon Beal, Daniel Brown, Sharron Hill, Tracy Fullarton, Becky Baldwin
Each year Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
14th September 2021
Valued volunteer Dea will be sadly missed at Pilgrims Hospices
Long-time Pilgrims volunteer, Dea Martindale from Sturry, passed away under the care of the hospice she supported and loved on 23 August 2021.
Dea who was 79, had been diagnosed with motor neurone disease in October 2020 and had become more unwell suddenly in early August 2021.
She spent a short while in the Canterbury hospice before returning home under Pilgrims’ Hospice at Home care team.
Corrina Collins, Dea’s daughter said: “Mum was extremely proud to be a volunteer at the hospice, it was an important part of her life and very much her priority in her retirement years. She was a member of the reception team and had been known to sit with patients who had no family or visitors to give them comfort and support.
“My sister Nichola and I can’t thank the Hospice at Home team enough, they were absolutely amazing; just like angels. They were not only wonderful with Mum in her final few days, but a tower of strength for us too. Nothing was too much trouble, and they were indeed a great comfort to us all.”
Dea with social worker Lynne Digby during a marketing photo shoot for Pilgrims
Over her 24 years of dedicated volunteering for the local end-of-life charity, she was often seen on a Sunday afternoon and always during the festive season, supporting wherever she could. After her husband Ken was cared for on the Canterbury hospice ward, she became a regular member of the hospice reception team. She also volunteered within the Therapy Centre, helping service users with crafting activities, lunches and plenty of cups of tea. Her generous and smiling nature would often get her involved with the Pilgrims marketing team, being part of photo shoots to promote hospice services. She was also a keen fundraiser, supporting the fundraising team at events including Summer and Christmas fairs. Car boot sales were also something she enjoyed over a number of years, she collected and stored goods to sell, raising tens of thousands of pounds to help keep Pilgrims’ valuable services running.
Corrina added: “Mum was an independent and strong lady, it was crushing to see her become poorly so quickly. However, it’s been lovely to hear the nurses speak so fondly of her and to know she was truly valued as a volunteer.
Mum was extremely proud to be a volunteer at the hospice, it was an important part of her life and very much her priority in her retirement years.
Corrina, Dea’s daughter
Adrian Matthews, Pilgrims Hospice Services Manager said: “I took over as Site Manager at Canterbury three and a half years ago and as such took over the volunteers on reception as their manager.
“I have to say, Dea will forever stick in my memory as one of my trusted members of the team but I would hope as a friend as well.
“An absolute gem of a person and someone I am very proud to have come to know.”
Dea received the Lord Mayor of Canterbury community service award in 2013 for her work at the hospices.
A Pilgrims team member said: “It is with great sadness that we say good-bye to Dea, she will be missed by all of us, and will remain a wonderful testament to the amazing work that our volunteer workforce do at the hospices.”
Dea with her daughters, Corrina and Nichola
Dea had discussed with her daughters a bucket list of things that she wanted to achieve over the past year, which included some strong wishes for her funeral arrangements and to ensure her very last car boot sale took place.
“Me and Mum’s very close friend Jenny, were able to carry out her boot sales wishes, selling about 90% of the items gathered with all money being donated to Pilgrims Hospices, the remaining items have been given to the Pilgrims Hospices shops. I know Mum was really pleased and satisfied that she was able to make this final commitment to her much loved hospices” added Corrina.
Although Dea was unable to fulfil her bucket list due to COVID restrictions and her rapidly failing health, the daughters’ plan to tick one of their mum’s wishes from the list by taking a trip to the South Bank and sipping cocktails in her memory.
Dea’s funeral will take place on Monday 27 September at Barham Crematorium at 3:20pm.
Each year Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
30th June 2021
Local business supports Pilgrims Hospices with ‘25 acts of giving’
To celebrate its 25 year anniversary, Ramsgate-based company Business Computer Solutions Ltd. (BCS) is encouraging staff to volunteer for local causes in a ‘25 acts of giving’ initiative. Helen Bradley, Sales Administrator, from Broadstairs and Khan Tomlinson, Systems Administrator, from Ramsgate chose to volunteer for Pilgrims Hospices. They each wanted to give back to the hospice charity that serves their local community.
Helen’s hand-crafted decorative bottles
On 24 June 2021, Helen and Khan gave up their time to volunteer at Pilgrims’ Broadstairs shop. In addition, they donated several items to sell in the shop including jigsaws, photo frames, a desk tidy, books, an armchair rest organiser and a room diffuser. Helen also contributed decorative bottles that she made using new, empty wine bottles with lights inside.
Helen said: “I love a good charity shop, and this one is my favourite in Broadstairs; the staff and volunteers are so friendly. I wanted to get involved and interact with the local public.”
Khan added: “It’s been really fun meeting customers and so interesting to see exactly what goes into managing a charity shop. The volunteers work so hard, and I was surprised how much stock gets donated and processed behind the scenes.”
Mandy Hawkett, Retail Area Manager at Pilgrims, said: “I’d like to thank Helen and Khan for supporting Pilgrims as their chosen charity. I am really proud of Pilgrims’ retail stores and our dedicated shop teams, so I was delighted when Helen approached us regarding the ‘25 acts of giving’ project and her wish to spend the day in our lovely Broadstairs store. The team take pride in their store, creating a fabulous atmosphere to shop and volunteer in.
“It was such a lovely day. Khan worked on the till delivering excellent customer service, and Helen put out new items of stock, ensuring the displays were looking their best throughout the day; both were supported by the experts, our wonderful volunteers.”
Tim Stewart, Retail Business Development Manager at Pilgrims, added: “It’s so important to us that local businesses like BCS support us in what we do. It’s great that their staff came to our Broadstairs shop to see first-hand just how hard our staff and volunteers work to get the most out of the donations we receive. There is a perception that charity shops are simple and straightforward to operate, but I’m sure Helen and Khan can now confirm that there is so much work that goes into getting donated stock ready for sale!
“BCS staff donated so much lovely stock to us on the day, and they were able to Gift Aid it which made the donations 25% more valuable. We’re really pleased that Helen and Khan chose us as their preferred charity, and even better that they took the time out of their busy schedules to come into the shop and help run it for the day; I’m sure they went home exhausted but feeling very fulfilled.”
Other BCS employees are volunteering across Thanet in several capacities, getting involved with beach cleaning, community gardening projects and girl guiding.
Martin Hynes, Managing Director at BCS, said: “At BCS we have always felt businesses should play a role in helping their local communities. We have embraced this philosophy over the last 25 years, which has seen us support various local charities and good causes, including with our most recent ‘25 acts of giving’ where the entire BCS team participated in helping local causes, to celebrate our 25 years in business. We would like to thank Pilgrims for helping make this possible; our team have gained a great deal out of the experience, and we hope to have inspired other local businesses and residents to do the same.”
Each year Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
7th June 2021
Caring counselling through COVID-19
Thanks to Pilgrims Hospices wonderful volunteer counsellors, patients, carers and families have been able to continue accessing vital counselling support throughout the COVID-19 pandemic.
Here, they share what it’s been like and why this service is so important.
Jill Poll
Jill is from Whitstable and began volunteering at Pilgrims Hospices after 12 years working in a private counselling practice, with particular interests in bereavement and supporting teenagers.
“I started volunteering as a counsellor at Pilgrims Hospices during the pandemic. Even though I’ve been working remotely, it’s been a privilege to be able to help patients, carers and the bereaved. Of course, it’s tricky not seeing people face-to-face – reading body language is such an important part of counselling – but any contact with those in need is vital, especially in the times we’re living through. It’s so important to just be there and offer support.
“I enjoy knowing that I can make a difference; if I can help someone even one tiny bit, I’ve done my job. When someone knows they are dying or is caring for someone at the end of life, they just want to feel heard. Often, they don’t want to worry their families with their own anxieties and fear, so this is where counsellors can step in and play a crucial role.
“Pilgrims is such a wonderful place. I’m really looking forward to being able to counsel people face-to-face in the near future. I’ve also only met my colleagues virtually via Zoom, so it will be lovely to finally catch up in person and feel even more a part of the hospice team.”
Maureen Fenner
Maureen is from Ashford and qualified as a counsellor in 2014; she joined Pilgrims as a volunteer counsellor in 2018 after many years working in the voluntary sector. She also runs her own private counselling practice.
At three months old, Maureen contracted polio, which paralysed both her arms and also affects her legs; she uses a powered wheelchair and drives a specially adapted van. Overcoming her own adversity helps her relate to others’ emotions with a clear understanding, and she enjoys being able to help people in this way.
“Counselling people brings me a sense of purpose, and throughout the pandemic it helped me deal with my feelings regarding my own place within the locked down world.
“Working with clients at this time gave me focus. Listening to others dealing with their own significant difficulties, sharing their worries, and gradually forming a therapeutic relationship with them, I found to be a great help to me.”
Volunteers’ Week is a chance to say thank you for the fantastic contribution millions of volunteers make across the UK. It takes place 1-7 June every year and is an opportunity to celebrate volunteering in all its diversity.
We’re accredited by REVAMP, a quality mark for Volunteer Involving Organisations developed by Stronger Kent Communities, a leading provider of support for the voluntary sector in Kent.
6th June 2021
Heather: “Pilgrims is a happy, vibrant, positive place”
Heather Stratton from Pluckley near Ashford has generously given her time as a volunteer for more than 16 years.
Over the years she’s played several important support roles for Pilgrims Therapy Centre, and also on the hospice wards as a patient-facing volunteer alongside the Health Care Assistants.
Heather said: “When we moved to the area in 2002, I had already retired from my working life. We were attending a cream tea at our local church where I met a Pilgrims Hospices nurse and we chatted about the work they do for the local community. I was immediately interested and decided to investigate how I could help in a volunteer role. Since then I’ve never looked back.
“After making an application and meeting some members of the Pilgrims team, I was accepted as a volunteer and spent several very happy years in the Therapy Centre supporting patients who travelled from home for regular treatments and support at the hospice site.
“In 2011, I joined the newly launched Ashford hospice ‘Buddy’ programme; designed to train volunteers to achieve skills enabling them to work in a supporting role in the Therapy Centre, and on the ward. On completion of my training, I continued volunteering in the Therapy Centre, then in 2014 I transferred to the ward, assisting the HCAs with the patients’ personal care, feeding, moving and handling and psycho-social care. I am also required to complete the annual e-learning and mandatory moving and handling training provided by Pilgrims.”
I’m missing my regular visits to the hospice, it has been a strange world for the past year without my friends at Pilgrims.
Heather
As time has progressed, Pilgrims has reviewed and adapted the Buddy role and we are now excited to launch the new Ward Support Volunteer role. These trained volunteers will support the teams at all three of our hospices and will be an integral part of the team supporting patients and their loved ones on the wards. Annie Hogben, Expert Volunteer Development Lead at Pilgrims hopes to encourage many more people to become part of this very important team.
Annie told us: “We as a team have taken time during this challenging year to review our volunteer roles and want to ensure that all our volunteers understand why their skills and support is vital to us going forward. We want our dedicated volunteers to feel fully equipped with the skills and knowledge required, especially when supporting patients on our wards.”
Heather has not returned to her volunteer role on the ward as yet due to current restrictions. Every precaution is still in place to ensure everyone remains safe and well.
I’m just helping to give care and support to people who are entering the final phase of their life, so that they may feel loved and cared for in their final journey, in an atmosphere of peace and dignity.
Heather
Heather added: “I usually volunteer for a full day shift each week and I’m always happy to do more to help if needed. I’m missing my regular visits to the hospice, it has been a strange world for the past year without my friends at Pilgrims.
“I’m often asked why I volunteer at the hospice, and is it a very sad place to be? It really is quite the opposite, it’s a happy, vibrant, positive place, full of extremely talented and knowledgeable care professionals who are making a huge difference to those who need end-of-life care.
“Myself, I look upon the end stage of life just the same as the beginning and middle, a very normal, if poignant part of the cycle of life. I’m just helping to give care and support to people who are entering the final phase of their life, so that they may feel loved and cared for in their final journey, in an atmosphere of peace and dignity.
“A few years ago I was talking to an elderly lady who was sitting at her husband’s bedside. She addressed me as ‘Sister’, so I explained that I was not the Sister but a volunteer carer. She replied, ‘but you’re a sister to me.”
Volunteers’ Week is a chance to say thank you for the fantastic contribution millions of volunteers make across the UK. It takes place 1-7 June every year and is an opportunity to celebrate volunteering in all its diversity.
We’re accredited by REVAMP, a quality mark for Volunteer Involving Organisations developed by Stronger Kent Communities, a leading provider of support for the voluntary sector in Kent.
