Karen says a fond farewell to Pilgrims after 21-year hospice nursing career
Karen Mowat from Ashford has enjoyed a 21-year nursing career at Pilgrims Hospices.
She will leave her role as Senior Ward Sister at the Ashford hospice in April 2022.
Upon joining the charity in 2001, Karen worked as a palliative specialist nurse on the ward and also did some night shifts, supporting patients directly and answering the phones, before progressing to a leadership role.
She reflects fondly on her time at Pilgrims and shares what she has loved most about working for the local hospice charity.
Karen said: “I originally wanted to be a secondary school teacher, but when I was 17, my nan (who I was living with at the time) developed Motor Neurone Disease, so I unexpectedly became her carer whilst I was still at college.
“When she died, I had a rethink about what I wanted to do; I got a job in a nursing home and found that I really enjoyed caring for vulnerable people and feeling like I could make a difference to help improve their quality of life, so I applied to do my nurse training.”
For me, nursing has always been about showing compassion and empathy, and treating patients and families how I would want to be treated.
Karen
Karen qualified as a nurse in 1995; she worked in trauma and orthopaedics at Guy’s Hospital, London for several years, and then as a community nurse in Battersea where she developed an interest in palliative care.
She continued: “For me, nursing has always been about showing compassion and empathy, and treating patients and families how I would want to be treated. In the community, I looked after people with terminal illnesses in their own homes. We worked in collaboration with the local hospice, and I started to think that hospice nursing was what I wanted to do.”
When Karen and her husband, Ryan, moved to Ashford in February 2001, she heard that the Ashford hospice had recently opened and enquired about nursing vacancies. Shortly after, she was offered a post.
Karen said: “I am very privileged to be part of an amazing team of nurses on the in-patient unit, each of whom is committed to providing the best care possible for our patients. The team work really well together and are all so supportive of each other.
“We’re able to spend time with patients and their families to understand what is important to them, and we can then individualise the care we give, which makes our jobs so varied. I love the fact that each day is different – I never know what’s going to happen on a shift. Although obviously some days are very sad, there are also many days that are full of laughter – in fact, that’s one of things a lot of patients first notice when they arrive on the ward.”
Karen and her colleagues have faced challenges during the COVID-19 pandemic, but some positives have come out of it, too.
She continued: “The worst thing, by far, was having to restrict visitors; to not be able to allow patients and families to be together at such an important time has been heartbreaking, and goes against everything we believe in as a hospice team.
“However, we’ve become closer and gained a deeper respect for each other because of the challenges we’ve faced. I know I speak for the whole nursing team at Ashford when I say we’re looking forward to opening up even more; being able to provide patients and families with that ‘something extra’ is what makes Pilgrims so special and different from other places.”
Although obviously some days are very sad, there are also many days that are full of laughter – in fact, that’s one of things a lot of patients first notice when they arrive
Karen
Karen is leaving Pilgrims to take on an office-based role working from home, which she hopes will help her achieve a better work-life balance. After having a stroke in 2019, she is keen to focus on maintaining good health. She hopes to return to Pilgrims in the future in an educational capacity or possibly doing occasional nursing shifts on the ward.
Kate White, Head of Nursing at Pilgrims Hospices, said: “I’ve had the pleasure of working with Karen for the last four and a half years. She is the pinnacle of professionalism, compassion and patient-centred care. Nothing is too much trouble for her; she always goes above and beyond for her staff, patients and their families. She approaches everything with a can-do attitude and this has certainly rubbed off on her team.
“I know she will be greatly missed at Ashford, but she has come to this difficult decision for the right reasons. I will miss her attention to detail and her sense of humour, and would like to wish her all the very best in her new venture.”
Karen added: “I have truly loved my time at Pilgrims; we empower patients to be involved in decisions about their care to enable them to have the best quality of life they can.
“There are so many different teams within Pilgrims, but everyone ultimately works together to the same end – to ensure the people of east Kent benefit from vital services that are accessible, equitable and of the highest standard.”
We’re looking for people to join us in providing outstanding quality care and support to those who need it most.
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Check out our current vacancies for more information and apply today:
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
18th March 2022
“The Pilgrims ethos is special”: Nurse Clare retires after 21 years of caring service
Clare Stewart from Chartham joined Pilgrims Hospices as a staff nurse at the Ashford hospice when it opened in 2001. For 21 years, she has cared for patients and families at the most difficult time of their lives.
Now preparing to retire from her role, Clare reflects on her nursing career and palliative care journey.
As a teenager considering her career prospects, Clare wanted to be a physiotherapist, but ultimately she decided that nursing was the role for her.
She said: “I had a friend who was a nurse, and I was inspired by the stories she told me. I’m so glad I chose this path; now, I can’t imagine being anything other than a nurse.”
Clare completed her training at the South East Kent School of Nursing in January 1984, qualifying in 1987. Her first post was on a busy orthopaedic ward, but she developed an interest in surgery and gained a placement on the general surgical ward at William Harvey Hospital in Ashford.
It has been a privilege to care for patients and their families at such a difficult time in their lives. Being part of a multidisciplinary team is very rewarding; the high standard of nursing care we’re able to deliver has been so satisfying for me. I’ve really enjoyed making a positive difference to people in their time of need.
Clare
She continued: “As my surgical nursing experience widened, I became interested in palliative care. Being able to care holistically for patients and families really appealed to me. When the Ashford hospice opened, I joined as a staff nurse working night duty shifts. I also briefly worked as a community palliative nurse, which was valuable experience, but it made me realise that my passion was working on the in-patient unit.”
Reflecting on her time at Pilgrims, Clare shared what she has loved about being a Pilgrims nurse:
“Pilgrims has been like a family to me over the years; as a team, we’ve shared laughter, tears and all the emotions in between.
“It has been a privilege to care for patients and their families at such a difficult time in their lives. Being part of a multidisciplinary team is very rewarding; the high standard of nursing care we’re able to deliver has been so satisfying for me. I’ve really enjoyed making a positive difference to people in their time of need.
“The Pilgrims ethos is special, that’s why I’ve loved my time here and found it so fulfilling.”
Clare encapsulates everything that Pilgrims stands for; she is kind and caring, and always goes the extra mile to ensure our patients and their families get the best experience possible.
Karen Mowat, Senior Ward Sister at the Ashford hospice
Like so many healthcare workers, Clare has faced challenges working through a pandemic.
She said: “It’s been stressful. Initially, I felt scared about caring for COVID-positive patients. PPE has also been a barrier to communication, especially with patients who are hard of hearing.
“I remember the days where we were unable to have visitors at the hospice; for patients to die without their loved ones at their side was so upsetting. It was such a big contrast to our usual open-door attitude and that was hard to accept.”
But over the years within nursing generally, Clare has experienced first-hand how things have changed for the better.
She continued: “Patients are now treated as individuals; their needs, preferences and wishes are taken into account. Technology has also enhanced the care we’re able to deliver, making processes faster and more efficient.”
Karen Mowat, Senior Ward Sister at the Ashford hospice, said: “I have had the pleasure of working with Clare over the past 21 years. To me, Clare encapsulates everything that Pilgrims stands for; she is kind and caring, and always goes the extra mile to ensure our patients and their families get the best experience possible. She nurses with empathy and compassion, which means that patients and their loved ones receive the support and care they need.
“As well as being an incredible nurse, Clare has kept both staff and patients entertained over the years with her wicked sense of humour and ability to make people laugh, even at 3am! Clare is an integral part of the Ashford team and will be sorely missed by us all. I wish her every happiness in her retirement and hope she enjoys some well-deserved rest!”
Clare
Upon retiring, Clare plans to spend valuable time with loved ones and enjoy walks with the family dog, Olive. She is also a keen crafter and baker and has lots of creative projects on the horizon:
“We recently converted our daughter Alice’s old bedroom into a craft room, so I’m excited to get on with making cards, crocheting and trying out painting.
“I also have several cakes to make for birthdays and weddings. Our son, Matthew, is getting married soon and I’m making the cake! I’m also looking forward to doing a cake decorating course in the near future.”
We’re looking for people to join us in providing outstanding quality care and support to those who need it most.
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Check out our current vacancies for more information and apply today:
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
14th March 2022
Natasha’s Cycle Challenge for Pilgrims Hospices in memory of mum, Karen
Natasha Parker from Sittingbourne was just 17-years-old when her mum, Karen Parker from Chartham, was referred to Pilgrims Hospice Canterbury for specialist end-of-life care.
Karen
To give back and say thank you for the support Karen and her family received, Natasha has so far raised more than £1,300 for Pilgrims Hospices through taking on challenges and via Facebook birthday fundraisers. Next up, she and her fiancee, Stefan Montandon, will ride the 50-mile route at Pilgrims Hospices Cycle Challengeon Sunday 1 May 2022.
Natasha remembers how Pilgrims lovingly cared for her family when Karen was approaching the end of her life. She said: “My mum was diagnosed with acute myeloid leukaemia in 2011. She came to the Canterbury hospice the following year, and passed away there on 10 October 2012.
“She wasn’t in the hospice for very long, but the care she and our family received whilst there was second to none. Everyone was so kind and lovely through the most difficult time of my life. I was only 17 at the time; to have people around who cared so much made a huge difference.”
Inspired by her experience of Pilgrims, Natasha has chosen to support the local charity ever since so that others can continue to benefit from its vital, compassionate care.
She added: “I completed two Shock Absorber triathlons in 2015 and 2018 at Dorney Lake, Eton. I also completed the Pilgrims Way Challenge from Canterbury to Dover in 2020 and 2021; I definitely recommend this! This year, I’m doing the 50-milePilgrims Hospices Cycle Challenge on Sunday 1 May.
“I’ve also done some general fundraising using the Facebook birthday donations function. I will continue to raise money for Pilgrims in the future by taking part in more events.”
Natasha with her mum, Karen
Natasha is supported in her fundraising by family and friends, particularly Stefan, who takes part in events with her.
She said: “Pilgrims is a cause very close to my heart; they offer somewhere to go when there is really nowhere else. They do such an amazing job of looking after people in their last days, and their families, too.
“Through fundraising, I hope to help ensure that Pilgrims can continue to make the worst moments of people’s lives that little bit more bearable, like they did for me.”
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
16th February 2022
Bob encourages everyone to embrace Pilgrims Hospices care
When Bob Jager from Greenhill, Herne Bay was offered Pilgrims Hospices care, he didn’t think it was for him. That changed when he visited the Canterbury hospice; now, he wants to spread the word and encourage others to make the most of Pilgrims’ vital services.
Bob, a retired painter and decorator, recently spent time in the Canterbury hospice before returning home to his wife and family. Like so many people, he had heard about hospice care but never experienced it himself.
He said: “My wife, Dot, and our daughter, Lorraine, convinced me to give it a go. When I came to Pilgrims for the first time, I saw how beautiful it is.
“I thought it would be a horrible place. I’d only heard others talk about hospices and the things they said scared me, but I shouldn’t have listened to them. This is why we need to talk about it, because it’s been such a wonderful experience for me.”
Bob’s friend of 60 years, Denis Berwick, added: “Everybody fears it, especially as you get older. I always thought the same as Bob, but coming to see him at Pilgrims was the first time I’d been inside a hospice and I realise now how nice it is.”
Denis and Bob at the Canterbury hospice
Bob and Denis are keen fishermen and members of the Canterbury and District Angling Association (CDAA). Inspired by the care his friend is receiving, Denis plans to organise CDAA fundraisers for Pilgrims in the future to help ensure that others can benefit from Pilgrims’ compassionate care across east Kent.
Bob continued: “The care I’ve received has been wonderful, absolutely marvellous; I’ve been overwhelmed by the kindness, the politeness, the attitude and the friendliness of everybody here. I’m sleeping at night, I’ve got peace and quiet, contentment, and I’m happy. The Pilgrims staff are truly wonderful. The food is really cracking, too, you just can’t knock it.”
“My advice to anyone who is unsure whether hospice care is for them is: Go for it, most definitely. You’re silly if you don’t.”
Each year, Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
13th January 2022
Pilgrims nurse Peter retires after 44-year career
Peter Hall from Folkestone was a familiar face at Pilgrims Hospices since its first hospice opened in Canterbury in 1982. Originally a staff nurse, he eventually joined the community team and spent most of his career supporting patients in their own homes across east Kent.
Peter was born in Germany; his father was in the army, so the family travelled often before settling in Folkestone in 1977. He married his wife, Brigid, in 1982 and together they have three daughters: Ruth (36), Rosie (33) and Ann (31).
He said: “I left school with very few qualifications, just an Art O-Level at Grade C. Whilst loafing around, I bumped into a friend doing a pre-nursing course and became inspired by a desire to help people, particularly those who were ill. So, I gathered a few more O-Levels and was accepted into nurse training at Kent and Canterbury Hospital. As part of this, I also completed mental health training at Horton Road and Coney Hill hospitals in Gloucester.”
Pilgrims was built on a foundation of loving people and wanting to serve them at a difficult time. Although initially a Christian organisation, this broad, compassionate ethos laid the foundations for the holistic secular care we have now.
Peter
Peter qualified in April 1982 and shortly afterwards became a Pilgrims nurse; he received a royal handshake from the Queen Mother when she opened the Canterbury hospice that year.
From 1982-83, he worked on the Cheerful Sparrows ward at Queen Elizabeth The Queen Mother Hospital in Margate. He also nursed on the intensive care unit (ICU) at Kent and Canterbury Hospital. Peter returned to Pilgrims in 1988 as a community nurse, supporting patients in the Herne Bay, Thanet and Folkestone areas.
He continued: “I was interested in the holistic nature of palliative care and felt it was a good way to combine my general nursing skills with my mental health training. Interestingly, myself and several ICU colleagues transitioned to palliative care around the same time – Frances Guthrie, the first community nurse at Pilgrims, Penny Coe, Debbie Corke and Jenny Farran. On the ICU, even if a patient is unconscious their families are there for us to talk to, so there are similarities in the way Pilgrims care for the whole family and support them after bereavement, too.
A local newspaper article from 2 November 1990, featuring Peter with his Pilgrims colleagues.
“I loved being out and about and visiting people in their own homes, it’s a different dynamic to the wards. Even though a patient is unwell, they’re still the boss – we don’t come to take over, just to advise and help them achieve their goals as best they can. I especially enjoyed Christmas, it’s fun to see how different families celebrate!”
Peter also worked short spells on the hospice wards. This helped to remind him what the ward environment is like and how colleagues work there, and he would often liaise with them to arrange patient admissions from home to hospice. They also support the community team with syringe driver training, so that nurses like Peter can set them up for patients at home or advise via telephone.
He added: “I worked with lots of lovely people and we were lucky to have access to many different specialities between us – occupational therapists, physiotherapists, counsellors, to name just a few – which is probably something I took for granted over the years. I’ve always found teamworking really enjoyable.
“It also ties in with what drew me to palliative care; Pilgrims was built on a foundation of loving people and wanting to serve them at a difficult time. Although initially a Christian organisation, this broad, compassionate ethos laid the foundations for the holistic secular care we have now.”
I worked with lots of lovely people and we were lucky to have access to many different specialities between us
Peter
During his long career, Peter saw much change within the nursing profession:
“When I started, each nurse had their own caseload, which helped maintain continuity of care but had its downsides, too. The move to corporate caseloads, although more bureaucratic, enabled colleagues to manage your patients if you had a day off. This is where multidisciplinary teamworking shines; everyone pitches in. On the whole, it’s much better for organisation and patient care.
“Over the years, the admissions process from community into the hospice has also greatly improved, which has been nice to see.”
Spending the last part of his career nursing through a global pandemic has presented both challenges and opportunities for Peter and the wider Pilgrims workforce.
He said: “We had to do alot more online so it was tricky; IT is my nemesis! Fortunately, I had lovely colleagues who were very helpful and understanding – I’m not bothered about looking silly so am happy to ask for help. Everyone was so supportive of each other.
“I’d gone part-time by the time the pandemic started, so that eased things and not much changed for me. Telephone contact was a challenge initially, but it made me appreciate being able to visit people again when we could. We also realised that some things can actually be done more efficiently over the phone or online, so this learning will be taken into future practice. For example, we used to have in-person meetings at GP surgeries, which is very time-consuming with needing to travel back and forth, so doing these via Zoom is much better.”
Kate White, Head of Nursing at Pilgrims, added: “Peter has been the fabric of Pilgrims for so many years. His retirement is a great loss to us, but mostly to our patients and their families. Peter has always gone the extra mile, putting the patient at the centre of all he does. I have no doubt he will be remembered fondly by all the people whose lives he has touched. He takes with him a wealth of experience and knowledge as well as a great sense of humour. Peter is genuinely one of the kindest, nicest people you could wish to meet. He doesn’t have a bad bone in his body. He always smiles and has a moment to ask how you are.
“I wish Peter the very best for a long and happy retirement; I am sure he will fill his time continuing to help people, he won’t be able to stop himself!”
Upon retiring, Peter has no immediate plans other than to spend time with his wife and family.
He said: “I’m going to drift into it. I’ve got a 1,000-piece jigsaw puzzle that I’ve always wanted to do but never had the time, so that’s first on my list!
“My wife and I are going to tidy up our church’s garden. Our daughter, Rosie, gets married soon and we’re also planning a trip to Oklahoma, USA next spring to visit our eldest daughter, Ruth, and her family, which will be lovely. We have lots to look forward to.”
We’re looking for people to join us in providing outstanding quality care and support to those who need it most.
If you’re interested in a nursing or care career at Pilgrims, we’d love to hear from you.
Each year, Pilgrims Hospices give care and comfort to over 2,500 people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
11th January 2022
Bousfield family’s fantastic fundraising for local hospice care
Charlotte, Mark and Hugo Bousfield from Canterbury are keen supporters of Pilgrims Hospices; to date, they have raised more than £1,300 for the charity.
They fundraise in memory of Charlotte’s mum, Jane Mounter, who received Pilgrims’ vital end-of-life care at the Thanet hospice in 2017.
Jane
Jane lived in Beltinge, Herne Bay, where she was a well-known member of the local community. She was a devoted wife, mother and grandmother, and a much-loved ophthalmic nurse in the outpatients department at Kent and Canterbury Hospital.
Charlotte said: “She was the life and soul of the party and has left a big hole in our lives.
“When Mum was admitted to the hospice, I was frightened because I thought it was a place of sadness where everything would be very clinical – but I was amazed from the moment I walked in. I was overwhelmed by the kindness and care that Pilgrims’ staff offered, not only to Mum but to our whole family. We could use all the different spaces, including the beautiful gardens, the family room – which was ideal with Hugo, who was four at the time – and the small chapel area for quiet moments of reflection. My mum was made to feel comfortable, reassured and, most importantly of all, normal.”
Mark and Hugo have taken part in Pilgrims’ festive fun-run, Santas on the Run! in Herne Bay, every year since 2017. The family has also supported Pilgrims’ annual Trees of Love remembrance campaign and been involved with several other fundraising activities.
As a family, they fundraise to give back and say thank you for the care Jane received, helping to ensure that others can benefit from local hospice services.
Hugo with his granny, Jane
Charlotte added: “Pilgrims has become a cause incredibly close to our hearts; the work they do day in and day out to make the most painful moments in life a little bit easier, more bearable and totally human, is nothing short of amazing. We will always be grateful for those last moments with Mum in such a safe place.
Mark and Hugo at Santas on the Bay!
“They’re a great local charity, and we are forever connected to them through my mum. Pilgrims help thousands of people every single day to make their last moments with special people matter. Through fundraising, we hope to raise awareness of this great cause and offer a small gesture that might help other families in difficult times.”
Each year, Pilgrims Hospices give care and comfort to over 2,500 people in east Kent who are coming to terms with an illness that sadly cannot be cured. The charity support patients to live life as well as possible until the very end, free from pain and distress.
