Kent Police visit Pilgrims Hospices to empower patients to stay safe
Emma Swietochowski-Hay, Kent Police’s Fraud Prevention Co-ordinator, was invited to talk at the Living Well Group in the Therapy Centre at Pilgrims Hospice Canterbury, by Kim and Kelly, Wellbeing Practitioners.
The talk was to highlight how criminal activity faces us all, and how we can make simple changes to our reactions, and practices to help to keep safe and secure when it comes to fraudulent activities.
Emma has hands-on experience, working as a uniformed Police Community Support Officer in Ashford. She is passionate about passing on her experience of local crime, and how to take steps to prevent this, by empowering vulnerable people within our community, to keep them safe and keep criminals at bay.
Emma said: “This role is so important within our community, helping people to keep safe from scams and fraudsters is vital in today’s world of the internet, and telephone criminals. My work helps people to understand how to make sensible choices and decisions when being approached by potential criminals, and how to report those trying to scam them via the internet and email.”
The talk was well received and created a lot of discussion within the group. Emma covered scam calls, text message scams, investment and romance fraud to name but a few. Most importantly, she reassured the group that no one person should ever feel embarrassed or unable to call the Fraud Police for help and advice, as this is an all too common practice, and gave the group useful numbers to contact.
Advice was given regarding banking, internet, remote access and courier fraud. She explained how to take appropriate measures to ensure people are speaking to the ‘right’ contact, and not unscrupulous scammers.
The Therapy Centre is a safe space, where patients and carers have mentioned how comfortable and at ease they feel when they arrive. This makes us really proud to be a part of Pilgrims and being able to make a difference to peoples’ wellbeing.
Kim and Kelly, Wellbeing Practitioners
The group commented how informative the session was, and that they realised the need to keep extra safe when storing information, and passwords online, and that they would be passing on the information they gained to their friends and family. They said that they had really enjoyed the session.
Kim and Kelly, Wellbeing Practitioners, said:
“Our groups are great fun, including creative and educational activities, enabling our patients and their carers to regain their identities and not feel overshadowed by their illness. The Therapy Centre is a safe space, where patients and carers have mentioned how comfortable and at ease they feel when they arrive. This makes us really proud to be a part of Pilgrims and being able to make a difference to peoples’ wellbeing. We enjoy helping people to ‘Live Well’, and the smiles and laughter we see during our groups.”
Pilgrims Wellbeing team run a wide variety of activities to support patients living with life-limiting conditions. Patients can join Pilgrims groups to improve their mobility, mental wellbeing, creativity and general interest.
Our Wellbeing Programme is free if you live in east Kent, and you have been diagnosed with a palliative illness. It aims to enhance your wellbeing, in mind and body.
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families, the charity must raise £11 million each year from the generous local community.
24th March 2023
Penny praises Pilgrims Hospices as “a place to live, a caring community”
Penny Murphy from Tenterden was diagnosed with colon and liver cancer in 2020 and given 18 months to live; she began treatment and surpassed her initial prognosis.
In January 2023, Penny decided to stop treatment to focus on her quality of life and make the most of the time she has.
Pilgrims Hospices is now supporting Penny to live well in each moment and plan for her future, enabling her to spend more time making precious memories with loved ones.
A former nanny, Penny is described by friends as “beautiful, incredibly funny, silly, adorable, and an absolute ‘one-in-a-million’ lady”. They are currently running a GoFundMe campaign to help Penny tick important goals off her bucket list, including a trip to Italy with her husband, John.
Penny said: “I’d been living with cancer for two and half years before I was referred to Pilgrims. I was so isolated at home. I dreaded the idea of hospice care, but when I arrived for my first holistic assessment, it didn’t feel like a place to die – it is a place to live, a caring community. I was greeted so warmly. The reception staff knew who I was and who I was there to see.
“Pilgrims sorted everything for me, they are so helpful and compassionate. I was able to speak with someone immediately; the whole team is efficient. I met Alison Wiltshire, Community Nursing Team Leader and Palliative Specialist Nurse (PSN), and we discussed my history and sorted out my disability badge, benefits, pain medication and future wishes. It’s the first time since being diagnosed that I’ve felt in control and empowered to make decisions about my care, which is phenomenal.”
Alison Wiltshire, Community Nursing Team Leader and PSN, with Penny
A common perception of palliative care is that it takes place only on hospice wards, but the majority of Pilgrims patients are cared for within the east Kent community. In 2022-23, 2,426 patients have had input from the clinical team – PSNs, doctors and Advanced Clinical Practitioners (ACPs) – in the community, including in patients’ own homes.
Penny
Alison added: “Bringing patients into clinic allows them to discover what a hospice feels like, and can allay fears and anxiety about what hospices are. Having someone like Penny experience our community services and be willing to spread the word to encourage others is just what we need. It helps to dispel myths about hospice care.”
Penny is currently accessing Pilgrims’ spiritual care and complementary therapy services. Her dogs, Ruger and Elsa, can also come to the hospice with her.
She continued: “I’m dying – I’m under no illusion about that – but Pilgrims gives me peace of mind; it’s so reassuring knowing that my future care will be on my terms. I think this is really important.
“To anyone being offered hospice care, I would say: “Go for a visit, talk to team, try it out”. You’ll be surprised how positive it is; it’s nothing at all to be scared of.”
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
23rd March 2023
Green family go the distance for Pilgrims Hospices
When Rosy Green from Bridge near Canterbury was diagnosed with lung cancer in October 2021, Pilgrims Hospices helped her family to make the most of their time together.
Initially cared for at the Ashford hospice, she then returned home before passing away aged 68 at the Canterbury hospice on 27 January 2022, with her family by her side.
Rosy Green
Rosy was a dedicated and long-standing volunteer within the local community, supporting several causes, including Pilgrims, over many decades.
On Sunday 30 April 2023, Rosy’s family and friends – Team Rosy – took on thePilgrims Hospices Cycle Challenge, riding 50 miles and raising more than £6,000 for local hospice care in her memory.
A much-loved wife, mother, sister, aunt, grandmother and friend
Rosy was married to her husband, Michael, for 44 years, and together they had three children: Jamie, Hannah and Georgina. She was also a much-loved sister, aunt and grandmother. Amongst family and friends and within her local community, she was known for her warm hospitality, great food and organisational skills.
Hannah said: “Mum played such a large role in our lives and we are thankful for so many things. Her friends adored her, too. These are the parts of her life that she most valued and focused all her time and energy on.
“Her dedication to her family was immense; we were always loved and supported. From wonderful school projects, creative birthday parties, summer holiday beach time, numerous clubs and sports teams, she gave us the best start to life.
“Mum had the skill to recognise and reach out to those who needed it; her lifetime of voluntary work depicts the person she was. She cared dearly about the refugee cause and gathered clothing donations, but she truly believed that charity starts on your own doorstep. If we contribute to our local community where we can, we all thrive and build a strong, caring and established community. She will be sorely missed by all.”
“Mum received incredible care”
Rosy’s diagnosis was sudden, and she was initially given just 24-hours to live – but with the right medication, her condition stabilised and she was referred to the Ashford hospice, before returning home where she was cared for by family with Pilgrims’ support.
Georgina reflected: “Mum received incredible care during her stay at the hospice. The positive energy, enthusiasm, genuine kindness and compassion were huge factors in making her well enough to go home. Mum always (and until the end) had a great sense of humour and quick wit, and staff were happy to have a joke with her. She adored them all and was acutely gratefully for her care – she really understood the process and appreciated the kindness.
“Mum had a sweet tooth, so on occasion she would have two puddings instead of a savoury meal; what a nice thing to enjoy whilst you still have an appetite.”
With a combination of physiotherapy, occupational therapy and support from the wider hospice teams, as well as her own determination to get home, Rosy became fit enough to get around with a walking frame. When she returned home, Pilgrims arranged for a suitable bed and equipment to be installed. She was able to enjoy many visitors and home comforts.
Pilgrims were such good listeners when we explained our concerns about medication, Mum’s discomfort, her wishes… whatever it was, they worked with us to achieve what was best for her. Both staff and volunteers were sincere, thoughtful and caring every step of the way.
Georgina
Pilgrims continued to support Rosy and her family with home visits, and they could contact hospice teams 24/7 to access specialist advice whenever they needed it. When Rosy’s condition deteriorated, the family decided that re-admission would be best, and she was transferred to the Canterbury hospice.
Georgina added: “Pilgrims were such good listeners when we explained our concerns about medication, Mum’s discomfort, her wishes… whatever it was, they worked with us to achieve what was best for her. Both staff and volunteers were sincere, thoughtful and caring every step of the way.”
Team Rosy’s fantastic fundraising
On Sunday 30 April 2023, a group of Rosy’s family and friends completed the Pilgrims Hospices Cycle Challenge, raising £6,000 for local hospice care.
Georgina said: “We didn’t do any special training apart from keeping on top of our general fitness. It was definitely a challenge on the day, but the countryside was beautiful and it was amazing to ride as part of a team. The t-shirts we had printed were great, too. We really felt that we were giving back and knew Mum would be proud of us, which gave us a such a strong focus whilst fundraising.
“Crossing the finish line and receiving our medals was a huge relief. Our legs were burning cycling up St. Stephen’s Hill – luckily, Dad had some battery left in his e-bike and took a lot of pleasure in finishing first within our team! I was just so happy we completed our ride without injury or mechanical malfunctions.
“Mum had always been a huge supporter of Pilgrims Hospices in her fundraising and volunteering. It’s an extremely important local charity to all of our family and friends; many of us have received their support and we believe everyone should be able to access this amazing care when the time comes.”
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
22nd March 2023
Time to Create: Springtime flower art
We like to include seasonal changes in our creative, art-based therapeutic groups.
As springtime approaches and the weather warms up, we focus on plants and flowers, being outside in nature, and acknowledging the beginning of a new season. This can be a very mindful and reflective experience.
When you sit outside in early spring, whether in your garden, a park or other public space, take a moment to absorb your surroundings:
What trees can you see with new buds or the beginnings of fresh leaves?
Are there blossom trees around?
Which flowers are beginning to bud?
Daffodils, bluebells and snowdrops are all signs that spring is fast approaching; can you see any of these?
Scents are also an important factor when spending mindful time within nature; can you smell the soil if it’s a damp, dewy morning? What about the smell of cut grass?
Scents can provoke memories, and taking note of different springtime smells helps you to remain focused in the moment.
It’s also interesting to take note of sounds when sitting peacefully. Can you hear birds tweeting? Can you hear squirrels rustling in the trees or the gentle hum of the first few bumblebees buzzing? Taking time to sit quietly looking, listening and absorbing the natural world around you is an excellent therapeutic technique that can help keep you focused on the present and the beauty of our natural world. This kind of mindful activity can help to reduce anxiety, relieve stress and provide a positive and peaceful mindset for the day ahead.
Let’s get crafty
What you’ll need
Scissors
PVA glue
Assorted coloured card
A large embroidery needle
Mounting board with frame
Coloured embroidery thread
Assorted coloured tissue paper
People have utilised nature as creative inspiration for hundreds of years. In our springtime session, we used coloured card and tissue paper to create beautiful 3D floral artwork.
Start by choosing your colour scheme and decide which flowers you’d like to make. You don’t have to make the flowers realistic; you can be as colourful and creative as you like. Using a needle and embroidery thread, make holes in the tissue paper and poke them through your backing card. Rustle up the tissue paper to create a 3D effect. You can also use coloured embroidery thread for the stems of the flowers. Using PVA glue, stick down the design for the vase and any leaves, stems or flowers around the centre of the piece.
Keep building up your creation until you’re happy with it, and then set aside to let it dry before using a mounting board to frame the final design.
If you’d like to know more about Pilgrims Hospices’ Wellbeing services, email our team with any questions at [email protected] or call the Pilgrims Hospices Advice Line on 01233 504 133.
20th March 2023
Meet Pilgrims Hospices’ social work team
Pilgrims Hospices is proud to provide holistic, compassionate palliative care across east Kent. The charity supports people in many different ways, and social work is an integral part of this.
To celebrate World Social Work Day 2023, Sophie Van Walwyk, Head of Psychosocial, Wellbeing and Bereavement Services, and her team explain the vital role that social workers play within hospice care supporting patients, families and communities during uncertain and difficult times.
Sophie Van Walwyk, Social Work Lead
People often think that working at a hospice is challenging and sad. Sometimes it can be, but for me, supporting patients and their loved ones at the end of life is both an honour and a privilege.
My first experience of Pilgrims’ care was during my social work training when I shadowed the Ashford hospice team. I was so inspired by the practice I observed, which I felt reflected the core values of the social work profession. This left a lasting impression, and I began considering a career in palliative and end-of-life care.
I joined Pilgrims in 2015, initially as a social worker at the Thanet hospice, but soon progressing to the role of Lead Social Worker, managing teams across our three sites. My role continued to grow, and I’m now responsible for all teams providing psychological, social and spiritual care.
The psychosocial elements of hospice care are just as important as the care provided by our nurses and doctors. We consider the whole person, not just their illness or disease. We not only meet their physical needs, but also their psychological, social and spiritual needs.
Zoe Stoneham, Social Worker at Pilgrims Hospice Thanet
Palliative, end-of-life and bereavement care matters to everyone. Palliative social workers use their skills to help people deal with what is happening to them, including loss and grief. They also:
Support people in expressing what’s important to them and encourage open conversations
Coordinate care provisions
Liaise between professionals
Support with decision making
Draw on legislation, if required
Support with safeguarding of anyone who may be at risk of abuse/harm
I joined Pilgrims in 2016, having previously worked as a case manager in adult social services for Kent County Council. This role gave me many skills, which I was able to bring to Pilgrims.
I love being patient-facing and meeting people in the community, our Therapy Centres, clinics and on the ward. We offer practical help at home, signposting to other services, advocacy work, psychological support and discharge planning from our in-patient ward.
We’re also experienced in therapeutic work with patients and support carers with their wellbeing. I often signpost or refer to our in-house carers groups, which provide a safe space for carers to share their experiences with others in similar situations.
Clare Friel, Social Worker at Pilgrims Hospice Ashford
As a social worker, each day is different, which I love; there is an ever-present need to respond to the unexpected. I get to work alongside skilled colleagues from the multi-disciplinary team, and we’re constantly learning from each other.
I have regular opportunities to introduce myself to people at a time of heightened emotion, and I’m always awed by the generosity with which my support is received. I’m reminded daily of the brevity of life and the importance of empathy, self-determination and dignity.
Sophie Skardon, Social Worker at Pilgrims Hospice Canterbury
I joined Pilgrims in 2018 as a student social worker, and the experience stayed with me as I started my career. In 2021, I returned as a qualified social worker, based at the Canterbury hospice. We support both patients and their loved ones in so many ways. This can include navigating care pathways for support in the home, as well as offering advocacy and psychosocial support.
Pilgrims Hospices cares for thousands of local people each year, free of charge, during the most challenging time in their lives. They offer care and support in people’s own homes, in the community and in their inpatient units as well as running a 24-hour advice line.
3rd March 2023
Take a virtual tour of Pilgrims Hospices
What do you think a hospice looks like?
Many people imagine a ward and beds, a space where people spend their last days, but that is just a small part of what they offer.
Our hospices feature beautiful, tranquil landscaped gardens, professional kitchens where fresh meals are prepared daily, family lounges where patients can spend precious moments with their loved ones, Therapy Centres where we run our popular wellbeing groups, areas for spiritual reflection, and so much more.
Kate White, Head of Nursing, explains how our new virtual tours can be a helpful first step for someone considering coming into one of our hospices, and also for healthcare professionals when referring patients to Pilgrims’ services:
“The prospect of coming to a hospice can be daunting, so being able to see what it looks like can help to alleviate that. The virtual tours give people an idea of what to expect when they come to the building, and hopefully to see how the hospice is a home from home with plenty of creature comforts. To be able to view the hospice this way can also save patients and families valuable time when this is most precious.
“The tours can also enable healthcare professionals in hospitals and other settings to show patients at the bedside what the hospice looks like, to explain facilities and view the environment before physically entering the hospice. This brings the conversation to life, aids the discussion and may help to lessen the fear of the unknown. They help to show that the hospice is a calm and homely environment with a range of facilities, allowing patients and families to make the best of one of the most difficult times in their lives.”
Each year, Pilgrims Hospices give care and comfort to thousands of people in east Kent coming to terms with an illness that sadly cannot be cured. The charity supports patients to live life as well as possible until the very end, free from pain and distress. Care is provided from three hospice sites in Ashford, Canterbury and Thanet, as well as in patients’ own homes. To offer these services to patients and their families the charity must raise £11 million each year from the generous local community.
