Sue’s story: Celebrating 15 years of Pilgrims Hospices Cycle Challenge
Pilgrims Hospices Cycle Challenge marks its 15th anniversary on Sunday 4 May 2025; in doing so, Pilgrims celebrate one of its most dedicated supporters, Sue Barrett-Austen from Ashford.
Sue has taken part in every event since the challenge began, in memory of loved ones and in appreciation of Pilgrims.
Sue completed the very first Cycle Challenge just 18 months after her best friend, Eve, received Pilgrims care.
Sue shared that “Eve was the most incredible lady. A real force of nature. She received such wonderful care in the time that she was in the hospice. But it wasn’t just her who received that care, nor just her family, but me as well, her friend.”
Sue set herself the challenge of riding an impressive 75 miles in Eve’s memory, to raise vital funds and awareness for the hospice.
She reminisced on a poignant moment of the day, saying “registration for that first Cycle Challenge was under the balcony of what had been her room. It really did feel like she was looking down on me!”
Sue’s late husband, Richard
Reflecting on how much the event has evolved since its inception, Sue told us that “it’s grown to something almost unrecognisable from those very first years. What remains unchanged is the faultless support, rest stops, planning and organisation. To see the growth in distances and numbers of participants is a magnificent testament to such a wonderful event.”
Sue shared what motivated her to keep coming back each year: “Having lost Eve, I wanted to do what I could to support the hospice and raise money.”
Her motivation grew further when her husband, Richard, was diagnosed with lung cancer and spent the last week of his life being cared for at Pilgrims.
Richard, Sue and Eve
Sue said: “Richard had supported my efforts in participating in the Cycle Challenge and, even when he was so poorly, insisted that I take part.
“We both were shown a phenomenal level of care, dignity and empathy. This is what motivates me to come back every year no matter what. It’s a little, tiny bit of payback. It is also very important to me as the event is always very close to, if not actually on, Richard’s birthday.”
Sue has special memories of Cycle Challenge over the years, and has met so many incredible people along the way. Whether at rest stops or during training rides, she has “met a whole group of wonderful people who have become good friends”, each with their own special reasons for taking on Cycle Challenge.
Incredibly, it was through this community that she met her now-husband, Jay.
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Sue and Jay taking part in Pilgrims Cycle Challenge
Sue’s story shows how Pilgrims not only cares for patients, but also loved ones into the future, by creating a supportive community that continues even after bereavement.
Sue is a super fundraiser, and has even become a Pilgrims volunteer, giving her time back to her local hospice. She has raised an astonishing £13,319 in memory of Eve and Richard, which has directly helped support others who need Pilgrims’ care.
Sue has her own fundraising tips and tricks to share: “Keep people up to date on your progress, training, your goals and why you are doing it. Share your achievements, photos, and any anecdotes!”
For anyone thinking about signing up to Cycle Challenge, Sue has one piece of advice – do it!
Whether you’re taking part in memory of a loved one, or are keen to support your local hospice, Pilgrims Hospices Cycle Challenge really has it all, as Sue says:
“The atmosphere of excitement, nerves and camaraderie at the start. Seeing those motivational signs on the hills! All the volunteers and Pilgrims staff at the fantastically catered rest stops. The welcoming bell, the smiles, the hugs, the feeling of achievement at the end… I enjoy everything about the day!
“I am so very proud to have participated in Cycle Challenge every year. It means such a lot to me, more so than any other event. I intend to keep going in one way or another for as long as I am here. I am taking on the 100-mile route this year. I feel very humbled that I’m able to participate, and grateful for the support I have received from family, friends and my very dear Pilgrims community.”
If you’d like to support Pilgrims by taking on Cycle Challenge, visitpilgrimscyclechallenge.orgto get involved.
With six ride distances to choose from, there’s something for all fitness levels!
To celebrate the event’s 15th anniversary, a brand-new 15-mile route has been introduced to encourage even more participants to join in the fun. For this route only, entry has been opened to those aged 12 years and over, creating an exciting opportunity for families to cycle together, as well as being perfect for beginners or those seeking a shorter ride.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
5th March 2025
Richard’s super skydive raises £1,400 for Pilgrims Hospices in memory of loved ones
In July 2024, to celebrate his 60th birthday, Richard Graham from Broadstairs braved a skydive for Pilgrims Hospices.
He raised an incredible £1,400 for hospice care in east Kent in memory of family members who received the charity’s compassionate care.
Nicola on her wedding day with her mum, Jacqueline
Richard and his wife, Nicola Jenkins-Graham, experienced Pilgrims’ services first-hand after Nicola’s mum, Jacqueline Jenkins, was diagnosed with cancer. Jacqueline spent time in the Ashford hospice in 2023. Nicola’s auntie, Ann Shersby, was also cared for by Pilgrims in 2024.
Nicola said: “I’m so grateful to Pilgrims for looking after my dear mum and my auntie.
“When my mum was referred to Pilgrims, I was very scared. I remember the day the wonderful Pilgrims nurse walked through our door; how lucky we were to get someone to come and see us at home, I thought! She was so kind and understanding; although she broached subjects that were a little difficult to discuss, she held our hands throughout the whole journey.
“It was then I realised that Pilgrims were not just there to care for my mum, they were there for us as a family, too. Support and visits continued, and there was always a friendly and helpful person on the end of the phone if we had concerns, or to give us reassurance we were doing the right thing.
“On 21 August 2023, Mum wasn’t doing so well. With support from Pilgrims, we decided to move her into the hospice, where a bed was available. I arrived in such a state; Mum was comfortable and safe, but the worry had got to me. As we entered the hospice, a sense of calm came over me. Mum was taken to her room by the wonderful nurses, and the amazing volunteers ushered me to a chair and brought me a big mug of tea, a supply of biscuits and a box of tissues. Their support and kindness was so appreciated, as I was tired and in shock knowing that I’d left my dear Mum’s house with her for the last time.
“Mum’s room was decorated with care to make it a home away from home. She was wrapped up and comfy and looked so relaxed. There was a balcony and views over the beautiful garden. At the end of the corridor was a serene room for relatives with tea and coffee, comfy sofas, a TV and puzzles – so, when Mum was sleeping, I was able to rest and relax in peace and quiet. The volunteers regularly checked on me to make sure I had something to eat and offered me more tea. On one occasion, the lovely Cat Darkins, Lead Spiritual Chaplain, sat with me and brought me much comfort at a difficult time.
Nicola with her auntie, Ann
“Mum was in the hospice for 10 days; she was a fighter. I cannot thank the wonderful nurses, doctors and volunteers enough for making my mum’s last days peaceful. They treated her with so much dignity and respect, and I am eternally grateful.
“I was also supported by a bereavement counsellor who helped me on my grief journey and showed me the skills I’d need to continue my life in remembrance of my dear mum.
“I would tell anyone who may need Pilgrims services: Don’t be scared to reach out; they will be there to support you through dark times, and you will feel like you have warm angel wings comforting you.
“This is why Richard and I are doing what we can to support the hospice. He celebrated his 60th birthday in 2024 and decided to jump out of the plane for Pilgrims! I was so proud of him for being so brave and raising £1,400 for such a meaningful cause. Since then, we’ve raised even more and will continue to support Pilgrims in any way we can.”
Richard with Karen Kenward, Community Fundraising Manager
Richard added:
“Pilgrims Hospices provided exceptional care and comfort during my mother-in-law’s illness, so I signed up for a skydive and set up a JustGiving Page to raise money for them. I was overwhelmed by the incredible generosity of everyone who donated.
“When the day arrived, the weather was glorious. My wife, mum and dad, daughter, her partner, and my two lovely grandsons came to Headcorn to support me. My friend, David, also booked to jump with me as moral support. I wasn’t sure what to expect; leading up to it, I was completely relaxed. I thought maybe the nerves would kick in, but I felt calm, probably more calm than my family. It was amazing looking down out of the plane before we jumped, and the feeling is incredible as you free fall, then calmness when the parachute opens, and you slowly float back down to the ground.
“Overall, it was an exhilarating experience that I will never forget. It was made even more meaningful with my family being there and being able to raise so much money for the wonderful Pilgrims Hospices. I am so grateful for everyone’s support and generosity.”
Richard Graham Skydive 9
Richard Graham Skydive 3
If you’d like to support Pilgrims by taking on a challenge for local hospice care, visit pilgrimshospices.org/events to find out how you can get involved.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
17th January 2025
New Pilgrims Hospices pop-up shop opens in Ashford
Pilgrims Hospices is thrilled to announce the grand opening of its newest shop, Ashford Discount, located at Unit 38, County Square Shopping Centre in Ashford.
The new shop will complement the existing Ashford General and Furniture shops, offering an even broader shopping experience for customers.
Filled with quality clothing items priced under £5, shoppers can now snap up incredible bargains while supporting vital, compassionate care in the community and helping to reduce landfill waste at the same time. Additionally, students can enjoy a 10% discount on their purchases.
The new discount pop-up shop features a wide array of donated clothing items, with many priced under £5.
Sarah Lamberton, Pilgrims Retail Area Manager shared: “The shop will be brimming with bargains suitable for all ages and needs. Whether you’re looking to add some shirts or blouses to your work wardrobe, or searching for a budget-friendly party outfit, we invite you to come and explore our selection. There’s something for everyone!”
Don’t miss the opportunity to visit Pilgrims Hospices’ new discount pop-up shop and discover fantastic deals on high-quality clothing items. Join us in supporting a great cause while enjoying great savings.
Make a donation; all donations, big or small, make a huge difference
Volunteer your time; volunteers play a crucial role in helping keep the hospice caring
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
16th January 2025
Pilgrims Hospices’ Christmas Tree Recycling campaign raises record-breaking £78,465 for end-of-life care
Pilgrims Hospices is delighted to announce the success of its recent Christmas Tree Recycling campaign, which took place over the weekend of January 10-12, 2025.
The environmentally-friendly initiative saw more than 4,200 real Christmas trees collected from residents across Canterbury, Ashford, and Thanet, as well as from those who dropped off their trees at Faversham’s Macknade Food Hall.
This year’s campaign was a record-breaker, raising an incredible £78,465 to support the charity’s vital end-of-life care services.
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The annual campaign has become a cherished tradition within the local community, combining environmental responsibility with charitable giving. Residents registered their real Christmas trees for collection in exchange for a donation, and a dedicated team of Pilgrims’ staff and volunteers ensured the trees were collected and recycled responsibly. The chippings from the recycled trees are used for composting and soil improvement, contributing to local agricultural efforts and within the hospices’ own grounds.
Kate Duddell, Head of Fundraising at Pilgrims Hospices, expressed her gratitude: “We are incredibly grateful for the overwhelming support from the east Kent community. Collecting over 4,200 trees and raising £78,465 is a testament to the generosity of our supporters and the hard work of our dedicated volunteers. These funds are crucial in helping us provide compassionate end-of-life care to those who need it most.”
The success of this campaign would not have been possible without the support and collaboration of local councils, businesses, tree chippers, and an army of volunteers who donated their time, vehicles, and expertise to ensure the thousands of Christmas trees were chipped and recycled.
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“Our thanks also go to our campaign partners; Kent County Council and all the staff at the Ashford Recycling Centre. A very special thanks goes to Ashford Borough Council for their years of dedicated support, along with Canterbury City Council and Thanet District Council. We are also grateful to the many businesses and organisations that supported the event by donating vans, crews, and time to help us with this initiative.”
They include:
Kent County Council
Ashford Borough Council
Canterbury City Council
Thanet District Council
Macknade
Pneuma Church
A Bird Tree Surgery
AW Construction
Bourne to Garden
Bruks Tree Surgery
Countrystyle
CS Heating and Plumbing
Earle’s Landscapes
Endeavourcom
D Parr Tree Surgeons
Dave Lowe
David Glew & Sons Garden Maintenance
Furley Page Solicitors
Givaudan
Goodwins Hot Tubs
Injection Development
Jenner
Kenhire
Langham Kitchens
Lenleys
LS Marketing
Let’s Clean For You
MW Cave Ltd
New Perspective Digital
NRS Healthcare
Old Dairy Taproom
Practical Van Hire
PSR Lighting
Royal Mail
Select Plant Hire
Shadoxhurst Village Hall
Speech4Kids
Streetspace
St Lawrence College, Ramsgate
TJC Renewables
Vegas Kitchens
Waitrose
Walker Construction
WW Martin
Pilgrims Hospices provide care and comfort to over 2,500 people in east Kent each year, supporting patients with incurable illnesses to live well until the end of life. Fundraising initiatives like the Christmas Tree Recycling campaign are essential to sustaining these services, ensuring that care remains free of charge for those who need it.
Make a donation; all donations, big or small, make a huge difference
Volunteer your time; volunteers play a crucial role in helping keep the hospice caring
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
18th November 2024
Thousands raised at Pilgrims Hospices Christmas Fair
Hundreds of local residents gathered at the Pilgrims Hospices annual Christmas Fair on Saturday 16 November, held at Kingswood, Grosvenor Hall, Ashford.
Thanks to the incredible community support, the event raised over £14,000 to support hospice care.
Visitors enjoyed a festive day out with delicious refreshments, Christmas music, and an array of games. Children were entertained with crafts, including decorating gingerbread shapes and painting plates. The highlight for many was a visit from Father Christmas and his elves, who handed out gifts to delighted young attendees.
Local businesses generously supported the fair by donating goods and services. Special thanks go to Kingswood, Grosvenor Hall, for providing the venue, as well as:
The Works, Tyson Foods, Grovewell Garden Centre, Domino’s, Greggs, Argos, Ashford Mobile Footcare, T&T’s Hair, Tickled Trout at Wye, Westwell Wines, Brakes, Curco, Asda, Tesco Park Farm and Crooksfoot, Waitrose in Ashford, Tenterden, and Hythe
Louise Newman, Community Fundraising Manager at Pilgrims Hospices, said: “We are incredibly grateful to everyone who donated items or joined us on the day. With the support of over 90 volunteers, we’ve managed to raise vital funds for Pilgrims Hospices. Every contribution helps us provide care for those facing life-limiting illnesses and support their families during challenging times.”
Pilgrims Hospices’ next Ashford event is the Christmas Tree Recycling fundraiser on 11 and 12 January 2025.
It’s a fantastic way to dispose of your real Christmas trees, with collections by our dedicated teams of volunteers.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
10th October 2024
Pauline thanks Pilgrims Hospices with kind donation in memory of husband, Jim
Jim Jeffrey from Ashford received Pilgrims Hospices care in 2024.
Jim had Progressive Supranuclear Palsy (PSP), which affected his body and mobility, and Motor Neurone Disease (MND); attending the Time to Create therapeutic art group at the Ashford hospice enabled him to make the most of the time he had.
When Jim died, in lieu of flowers, his family and friends fundraised for Pilgrims. The money raised bought a projector, speaker and stand to enhance the charity’s Wellbeing Programme so that others can continue to benefit from this vital care.
Jim’s wife, Pauline, presented the donations to the Wellbeing team. She said:
“I want to express my deep gratitude for the care and support Jim received from Pilgrims, a charity that will forever hold a special place in my heart. Despite his health conditions and the challenges he faced, he fought with resilience. His battle was long and hard, but he showed incredible strength and courage throughout.
“Jim took part in Pilgrims Wellbeing groups for six months, and I can’t tell you how much that experience meant to him and our family. The groups brought a light to Jim’s life that I hadn’t seen in a long time, giving him purpose and happiness during a period when those things felt out of reach. They gave us cherished memories that I will hold onto forever.
Pauline and Jim
“The nurses and wider team were so attentive to his wellbeing, and the compassion and kindness shown to us during that time was nothing short of amazing. I’d like to give a special mention to Jan Murphy, Pal Sharma, and the rest of the wonderful team who made such a positive impact on Jim’s life. I will always be so thankful, and I can only hope that others who need Pilgrims care find the same support that we did.
“Sadly, we lost Jim on 6 June 2024, but felt it would be fitting to raise money for the Wellbeing services that brought him so much joy. When we asked the team what they would like to invest the money in, they chose a projector, speaker and stand to enhance the services they provide. It’s comforting to know that these items will be used to continue bringing happiness and support to others.”
Pal Sharma and Jan Murphy, Wellbeing Practitioners, said:
“We’re so grateful to Pauline and her family and friends for this kind and generous donation. The speaker and projector are fantastic additions to our wellbeing sessions, especially for Living Well and Time to Create groups. The projector will allow guest speakers to display their presentations during Living Well, and it can also be used to play creative and artistic videos during Time to Create.
“The speakers will enable group participants to play their preferred music during sessions. Music has a powerful effect on our patients and carers, helping them to relax and uplift their spirits.”
Pauline added: “I sincerely hope that others who are able to contribute will do so, to help Pilgrims continue the amazing work they do.”
For more information on Pilgrims Hospices’ Wellbeing Programme:
Call the Pilgrims Hospices Advice Line on 01233 504 133
Pilgrims Hospices is a charity dedicated to providing expert care and support to patients with life-limiting illnesses in east Kent. Our services ensure comfort, dignity, and quality of life for patients and their families, offering compassionate care both in hospice settings and in the community.