Pilgrims Hospices celebrate World Social Work Day 2025
Pilgrims Hospices is proud to provide holistic, compassionate palliative care across east Kent. The charity supports people in many different ways, and social work is an integral part of this.
To celebrate World Social Work Day 2025, the social work team share what they enjoy about their roles at Pilgrims, and how they support patients, families and local communities.
Melinda
Melinda Downes, Social Worker at Pilgrims Hospice Canterbury
“I’ve always been driven to help people, so to have the opportunity to compassionately care for those facing a terminal illness is not only a privilege, but a very humbling experience.
As a social worker, I get to meet inspiring people and work with fantastic and supportive colleagues within our amazing wider team. I enjoy experiencing meaningful connections with patients, families and carers, and knowing that the support I’m able to provide is appreciated.”
Lynn Griffiths, Social Worker at Pilgrims Hospice Thanet
Lynn
“Working at Pilgrims is a real privilege. It brings me huge job satisfaction, and is both humbling and rewarding. My favourite thing about working here is the people. I’m inspired by our patients and families every day, and feel grateful to have the opportunity to make a positive difference. The team are all incredibly supportive of each other; they are professional, caring and, most of all, kind. Pilgrims is a really lovely place to work.
I spend time with patients and their families, both on the ward and in the community, supporting them during what is often a very difficult period in their lives. Having the time to make trusting and meaningful relationships is so important, and I feel privileged when people share their experiences with me.
My role is different every day; the diversity creates a busy workload, but it is enjoyable and allows me to use my social work training, skills and knowledge to contribute positively to the patients, families and the wider multi-disciplinary team within the hospice.”
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
14th March 2025
Photography workshop brings joy to Pilgrims Hospices patients
Wellbeing groups at Pilgrims Hospices offer many benefits to patients living with a life-limiting illness, as well as their family members and carers.
Time to Create is a therapeutic art group that runs weekly in the hospice Therapy Centres.
On 6 March 2025, Pilgrims welcomed local photographer, Emily Rose Parris, to its Thanet hospice to deliver a cyanotype workshop.
Using UV light – from the sun or a light box – patients created beautiful prints using a variety of materials. Known as blueprints, sun prints and solar prints, cyanotypes are one of the earliest forms of photography, founded in 1842 by Sir John Herschel.
The process was made most notable by Kent-based artist Anna Atkins, who worked alongside him. Cyanotypes are suitable for all ages and abilities, making them a fun and inclusive creative activity.
Sharon Thompson, Wellbeing Practitioner Team Leader, said:
“It was a perfectly presented workshop on a very interesting topic. Patients and carers were absorbed in the creative process, enabling them to explore their creativity.”
After graduating from Kingston University with a BA (Hons) in Photography, she found herself without a local darkroom to continue her practice; so, with the help of family, friends and volunteers, she built one. Emily offers a range of workshops for the general public, as well as for local community groups like Pilgrims.
She said: “Pilgrims is a charity close to my heart. My grandad was a patient here; whilst it was a truly difficult time for my family, we knew he was in safe hands. Pilgrims cared for him, kept us informed and directed us to the relevant support.
“Many years on, I’m proud to have taken part in Pilgrims Hospices Cycle Challenge twice, and I continue to offer creative workshops to patients and carers on a voluntary basis when possible.”
Patients enjoyed welcoming Emily to Time to Create, spending a sunny afternoon immersed in creativity and socialising with friends.
Linda Rose from Margate said: “It’s so different, fun and brilliant; even my husband enjoys coming along to these groups. They’re really lovely.”
Linda Rose with her husband, Chris
Another patient, Monica Field from Ramsgate, shared her experience: “Emily’s workshop was so interesting. I love crafts and making my own cards, but I’ve never tried anything like this before, it’s really fascinating what you can make. If I had a light box at home, I’d be on it all day!”
Monica Field with one of her cyanotype prints
Monica has been attending Wellbeing groups at Pilgrims since November 2024.
She continued:
“I live on my own, so I like coming here and chatting to people. We’re all in the same boat and we can talk about it. My friend had cancer and was cared for by Pilgrims many years ago, and I thought then that it was a lovely place. When I was asked if I wanted to be referred, I said, “Yes, please.” They do such a wonderful job here. When I walk into the hospice, I feel a sense of peace come over me.”
Emily added:
“Creative workshops are a vital service for patients, family members and carers. The activities provide an environment that encourages playfulness, mindfulness and collaboration. The act of creating is proven to be a positive source of respite and rest from the difficulties they are facing. It’s an opportunity for everyone to talk candidly alongside people who understand what they are going through, whilst also creating something for themselves.
Patients Maureen Harding and Monica Field with Emily Rose Parris
“During our cyanotype workshop, the patients expressed to me that they love taking part for a multitude of reasons. They feel a sense of community, have a connection to nature via the amazing garden space and form bonds with fellow patients and staff. They told me that although they are unwell, the groups help them to feel like their entire selves, that the staff are interested in them and their lives, and ultimately make them feel listened to, seen and understood. It was a joy to talk to the patients, hear about their lives and their outlook.”
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
13th March 2025
Exciting changes at Pilgrims Hospice Thanet: A two-year transformation
Over the past two years, Pilgrims Hospice Thanet has undergone an extensive refurbishment project, improving accessibility, comfort, and facilities for patients, families, and staff.
These changes have been carefully planned and executed, with input from various teams, to create a welcoming and supportive environment for all who visit the hospice.
Enhanced Wellbeing facilities
One of the most notable upgrades is the installation of large folding doors in the Wellbeing centre, opening directly into the hospice gardens. This improvement allows wheelchair users to enjoy the outdoor spaces with greater ease, embracing the therapeutic benefits of nature.
The Wellbeing room, where patients take part in a wide range of therapy sessions, has undergone a major refurbishment. Once dated and tired, it has been transformed into an elegant and relaxing space. New furniture, fresh paint, and carefully chosen colours create a serene and comfortable atmosphere. The Wellbeing reception area has also been revitalised with comfortable seating and a bright, welcoming look.
New kitchenette and facilities
A brand-new kitchenette has been installed in the Wellbeing room, for visitors and relatives, providing a warm and practical space that replaces outdated tea urns and water heaters. This upgrade ensures that visitors can prepare refreshments in a more homely setting while spending time with loved ones.
Ward enhancements
Significant work has also been undertaken on the wards, further enhancing the efficiency and functionality of the hospice’s facilities. These improvements have freshened the appearance of the space, creating a more peaceful and uplifting environment for patients and staff alike. New flooring and an integrated plumbing system (IPS unit) have been installed, modernising the space, improving hygiene standards, and ensuring greater comfort.Across the hospice, new bathrooms, including state-of-the-art wet rooms, have been introduced. These modernised facilities enable patients to refresh themselves with dignity and ease, significantly improving their experience.
Thanet Refurb 3
Thanet Refurb 1
Refurbished family lounge
A newly refurbished family lounge has been created, offering a comfortable, modern, and welcoming space for visitors and patients. This inviting area allows families to relax together, share a beverage, and enjoy precious moments in a homely environment. It also serves as a quiet retreat for visitors seeking a peaceful space during their time at the hospice.
Accessibility and outdoor improvements
Practical upgrades have been made to outdoor spaces, including replacing old paving slabs with tarmac, ensuring that wheelchairs can safely manoeuvre through the gardens. Additionally, electric canopies have been installed on the balcony from the wards, offering shade and shelter for patients who wish to enjoy fresh air and the beauty of the hospice gardens.
The team has also introduced new flooring throughout the hospice corridors, moving away from old-style carpeting to more hygienic and modern materials. Dark wooden features have been replaced with bright, contemporary finishes that adhere to the highest standards of health and safety.
Looking ahead
Hospice Services Manager Jon May, who has been with Pilgrims Hospices for almost 10 years, shared his pride in this transformational project:
I’ve had the privilege of updating a 30-year-old building, adding value for our patients, their families, and our staff. The refreshment project is ongoing, with further plans to renovate the reception area and other key spaces throughout the hospice.
Jon May, Hospice Services Manager
Jon also highlighted the collaborative effort involved, working with teams across the estate to enhance the experience for everyone who relies on Pilgrims’ services. The hospice is deeply grateful to its contractors, including J Rospo Building Contractors and Bauvill, who have shown great understanding and sensitivity in working within the hospice environment.
With the addition of solar panels and a new car park barrier, Pilgrims Hospice Thanet continues its journey towards a more sustainable and accessible future. The improvements made over the past two years have already had a profound impact, ensuring that patients and their families receive the highest level of care and comfort in their time of need.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
12th March 2025
Nourishing body and soul: Pilgrims Hospices catering team
At Pilgrims Hospices, our catering team is more than just a group of staff – we’re a family.
Every day, we work tirelessly to provide delicious, nutritious meals to patients, families, staff, volunteers, and visitors. Our goal is to create comforting, high-quality food that brings warmth and a sense of normality to everyone who walks through our doors.
Our teams at Ashford, Canterbury, and Thanet work closely with trusted suppliers to ensure fresh, wholesome meals for all tastes and dietary needs while carefully managing budgets. As one team member puts it, “There’s never a dull moment! We’re always looking for innovative recipes to offer something special.”
We also provide catering services for the Ann Robertson Centre in Canterbury, which offers meeting and training spaces. Our food ensures visitors are well-fed while they work in a welcoming environment.
A passion for food and care
Head of Catering Ian Ashton highlights the significance of our work:
“My team feeds staff and volunteers alongside our patients. We offer subsidised lunchtime meals and a variety of items available for purchase throughout the day. Patient meals are carefully tailored, and my team regularly visits the wards to ensure we’re meeting each patient’s needs.”
Ian adds, “We’re immensely grateful to local producers and supermarkets for their support with free goods when available. This helps us stretch our budget and create a wider variety of meals. Thanks to our freezer capacity, nothing goes to waste.”
Nutrition plays a crucial role in holistic care, especially for those in the final stages of life. Our teams go the extra mile to meet each patient’s wishes.
At Thanet, a patient once requested lobster — and we made it happen. Head Chef Georgie at Thanet explains, “Providing comforting, tasty food is just as important as caring for our patients on the ward.”
Bobby, Head Chef at Ashford, agrees: “It’s about more than food; it’s about moments of connection and care.”
Growing our own
Our commitment to fresh, high-quality ingredients is reflected in our kitchen gardens, lovingly tended by volunteers. These gardens supply seasonal produce, which our chefs incorporate into daily menus. Thanks to funding from the Environment Fund, administered by the Kent Community Foundation, we have established a new kitchen garden at our Canterbury hospice. Fresh ingredients like leeks and parsley are already being used in dishes such as leek and parmesan risotto and homemade fish cakes.
We also involve patients in the process, offering a mindful, reflective experience as they pick fresh ingredients for their meals.
Supporting our work
Through the dedication of our catering teams, volunteers, and supporters, we ensure every patient receives the nourishment – both physical and emotional – that they deserve.
Join our catering team
We’re looking for passionate individuals to join us, including a Head Chef at Canterbury. This is an excellent opportunity for an experienced chef seeking a rewarding role with no split shifts or late nights.
As Head Chef, you will:
Design and prepare nutritious, varied menus
Cater for corporate and fundraising events
Work with healthcare colleagues to meet dietary needs
Lead and support a dedicated team
Maintain high standards of food safety and cleanliness
This is more than just a job – it’s a chance to make a difference every day.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
10th March 2025
Local charities join forces to share resources and champion sustainability
Two cherished local charities, Pilgrims Hospices and Canterbury Umbrella, have teamed up to make a meaningful difference in their community.
The collaboration ensures that surplus kitchen goods are used to provide nutritious meals for even more people in need, while reducing waste and supporting green initiatives.
Ian Ashton, Catering Services Manager at Pilgrims Hospices, is leading this initiative by sharing surplus kitchen supplies with Canterbury Umbrella, a local charity dedicated to supporting mental health and wellbeing.
Robert, the chef at the Canterbury Umbrella Centre, shared his enthusiasm for the partnership. Robert has been a chef for 45 years, holding high-level positions in London, including as Head Chef of a clinic and within Harley Street. During his illustrious career, he has prepared meals for princes, lords, marquesses, and many celebrities. For the past 11 years, he has brought his exceptional culinary skills to Canterbury Umbrella, making a difference in the lives of the local community.
Robert expressed his gratitude:
“This is a collaboration of charities that is most definitely a win-win situation. We thank Ian for his generosity and foresight. By sharing surplus goods, we not only make a difference to the wellbeing of the people who rely on Canterbury Umbrella, but also ensure we’re making the best use of products.
“This reduces waste, lowers the carbon footprint of both charities, and strengthens our community ties. Being just down the road from Pilgrims Hospices, we’re incredibly grateful for the extra support.”
This partnership reflects the shared values of both organisations, highlighting their commitment to environmental responsibility and sustainable practices. By working together, they demonstrate how local charities can maximise their impact, not just for their beneficiaries, but for the planet as well.
Pilgrims Hospices and Canterbury Umbrella are proud to set an example of how collaboration can achieve more. Together, they’re showing that small steps can lead to big changes, fostering a healthier community and a greener future.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
5th March 2025
Susan Murray and family fundraise in memory of her siblings who were supported and cared for by Pilgrims Hospices
As the youngest of five siblings, Susan Murray always had someone looking out for her growing up. Whether Angela, her protective eldest sister, or Celia, the gregarious middle child, she was raised in a very close household that shaped the person she became.
Susan told us: “Our world was torn apart when ill health knocked at our door, initially with my brother and then my two darling sisters.”
Susan’s family received support from Pilgrims Hospices, first in the form of outreach services in Margate, which provided her sister Angela with “creative opportunities as well as the chance to meet other people in similar circumstances”. In March 2023, Susan’s sister Celia spent her final weeks in the care of Pilgrims Hospices, she said that “the support and care she received was superb and quite an eye opener for us.”
Susan with her family
To say thank you, Susan’s family dedicated a leaf on our Pilgrims Hospices Memory Tree – not only to honour and celebrate their loved ones, but also to support other families in need of our care, now and in the future.
As well as this, Susan and her family undertook the Pilgrims Way Challenge in 2023 and 2024, raising over an incredible £4,000:
“We decided to do the challenge for two main reasons; firstly, to give something back to the hospice for the amazing work that takes place there, and secondly, as an opportunity for our extended family to come together to remember and reflect on those we have lost, and to be thankful for those we still have around us.”
They have also organised local quiz nights, raffles, and tombolas to raise even more money for Pilgrims Hospices. Their efforts have truly demonstrated that there are countless ways to fundraise, whether through events like the Pilgrims Way Challenge, or in memory tributes such as dedicating a leaf on our Memory Tree. Every effort helps to provide vital care and support for patients and their families in need of our care.
“Thank you, the work the staff do is hard and it is done with respect, giving dignity to the patients and their families.” says Susan. “We are also extremely grateful to everyone who has supported us through these tough times and sponsored us, we have been overwhelmed by their generosity. Our family will be eternally grateful.”
If you’d like to dedicate a leaf on one of our Memory Trees in memory of a loved one, visit pilgrimshospices.org/memorytree.
Each year, Pilgrims Hospices care for thousands of people across east Kent, with services provided from its three hospice sites in Ashford, Canterbury, and Thanet, as well as in patients’ own homes. It costs over £17.2 million annually to run these services, much of which comes from the generous support of the local community.
