Pilgrims Retail team: Making every donation count
At Pilgrims Hospices, our retail team turns donations into compassionate care for individuals and families across east Kent.
Every sale in our charity shops helps fund end-of-life services, thanks to our loyal customers, dedicated Retail staff and volunteers.
Celebrating 40 years of retail care
In 2024, our Deal and Faversham shops marked 40 years of service with refurbishments and grand reopening events.
“Our shops are integral to the community,” says Rob, manager in Faversham.
Bex, Deal shop manager, agrees: “It’s wonderful to celebrate 40 years as part of the Pilgrims family.”
Innovative new ventures
Pilgrims recently opened the country’s first ‘all new with tags’ store, NWT@Tankerton. Managed by Karen, the shop has been a huge success.
“The response has been amazing,” says Tim Stewart, Head of Retail, “we encourage everyone to visit for fantastic bargains.”
Incredible media sales
Our shops have seen remarkable success with media sales, featuring movie memorabilia, vinyl, books, tour t-shirts, and more, both in store and online.
“There’s something for every collector,” says Jonathan, e-commerce Manager, “it’s rewarding to see these finds bring joy while raising funds for hospice care.”
Pop into the latest pop-up shop
Pilgrims’ newest retail venture at County Square Shopping Centre, Ashford, opened in January and has already received fantastic feedback. The pop-up offers a treasure trove of pre-loved items at bargain prices, supporting hospice care with every sale.
Eco-friendly shopping
Pilgrims shops champion sustainability by giving second-hand items a new lease of life. From Kilo Sales to school uniform collaborations, we help reduce waste and promote cost-effective shopping.
“Every item we sell has a story,” says Ian, a warehouse coordinator.
Creating inviting shopping experiences
With 30+ shops, each location is designed to inspire. Team members, such as Retail Manager, Adele, from the Herne Bay shop, create beautiful window displays, fostering community connections.
“Every donation helps support those who need us most,” she says.
How you can help
Whether donating goods, shopping, or volunteering, every contribution supports our vital services. “Every purchase, no matter how small, makes a difference,” says a new volunteer in Canterbury.
Next time you pass a Pilgrims shop, pop in and see the magic for yourself. Find your nearest store and more at pilgrimshospices.org/shops.
